Important Information
Policies
To help make your stay at ProfilHotels Mercur Hotel in Copenhagen as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies at ProfilHotels Mercur Hotel Copenhagen are designed for clarity and flexibility.
Policies at ProfilHotels Mercur Hotel Copenhagen align with the hotel’s practical room setup and accessible amenities, keeping the guest experience smooth from arrival to departure. The approach focuses on clarity, ensuring that expectations around check-in, cancellations, and general conduct are easy to understand.
- Check-In and Check-Out
Check-in typically begins in the afternoon, while check-out is scheduled around midday.
- Identification Requirements
Guests must present valid identification at check-in.
- Cancellation Policy
Cancellation policies depend on the booking type, with both flexible and non-refundable options available.
- Pet Policy
Pets may be allowed on request, subject to hotel guidelines and possible additional charges.
- Smoking Rules
Smoking is generally not permitted inside rooms and is restricted to designated areas.