Copenhagen City Hotel

Policies at ProfilHotels Mercur Hotel Copenhagen are designed for clarity and flexibility. 

Policies at ProfilHotels Mercur Hotel Copenhagen align with the hotel’s practical room setup and accessible amenities, keeping the guest experience smooth from arrival to departure. The approach focuses on clarity, ensuring that expectations around check-in, cancellations, and general conduct are easy to understand.

• Check-In and Check-Out

Check-in typically begins in the afternoon, while check-out is scheduled around midday.

• Identification Requirements

Guests must present valid identification at check-in.

• Cancellation Policy

Cancellation policies depend on the booking type, with both flexible and non-refundable options available.

• Pet Policy

Pets may be allowed on request, subject to hotel guidelines and possible additional charges.

• Smoking Rules

Smoking is generally not permitted inside rooms and is restricted to designated areas.